FAQs

A1: Yes, Grand’s products are carefully formulated with natural extracts from the Cypress tree, which helps soothe and is safe for sensitive skin. However, we recommend doing a patch test on a small area of skin before first use, especially for individuals with very sensitive skin.

A2: Yes! Grand’s moisturizing cream uses advanced Bio Film technology, creating a protective layer that helps retain moisture for a long time and protects the skin from dehydration. This technology also allows the skin to breathe naturally while maintaining softness without causing congestion.

A3: Bio Film technology creates an ultra-thin film on the skin that helps protect it from water loss and retains the skin’s natural moisture. This film maintains the skin’s softness without feeling stuffy, making it a great solution for dry and dehydrated skin.

A4: Grand cosmetics are designed to be gentle and safe for all ages. However, we recommend that pregnant women consult their doctor before using any skincare products to ensure safety for both the mother and baby.

A5: All of Grand’s products are made with natural ingredients, especially Cypress tree extract, a key component known for its moisturizing and soothing properties. Other natural ingredients such as tea tree oil, chamomile extract, and aloe vera also help calm the skin and reduce irritation, providing a healthy, smooth complexion.

A6: Yes, Grand’s products are perfect for oily skin. Our products have a gentle formula that doesn’t clog pores, providing essential moisture without making your skin greasy. We focus on balancing moisture and oil in the skin.

A7: Yes! Grand’s cream can be used both during the day and at night. Our moisturizing and locking creams are designed to provide moisture all day long, keeping the skin soft, fresh, and protected from environmental damage.

A8: You can easily check the status of your order by contacting us through our Fanpage or Hotline. Please provide your name, order code, and phone number, and we will assist you promptly.

A9: Grand’s products are formulated with safe, natural preservatives. We are committed to providing products that are safe for the skin and free from irritation, especially for sensitive skin.

A10: Currently, we have an offline store at 66 Lê Văn Thiêm, Tân Phong, District 7, HCMC. However, you can also purchase our products directly from our website. We are planning to expand and will notify customers when we have physical stores.

A11: Yes, we provide international shipping. Delivery times may vary depending on the destination, and additional shipping fees may apply.

A12: If you encounter any issues with the product or feel discomfort, please contact our customer support team. We have a return and exchange policy for faulty or unsatisfactory products.